Studio Assistant

Job description

At the moment our Amsterdam, Rotterdam and Utrecht teams are filled, but we recommend you to fill in the form so we can save your details and let you know when there are openings available.


We are looking for someone who is eager and passionate about Rocycle. A people’s person who gets excited about working in an uplifting team and likes to solve matters in a creative way straightaway (proactive). A love for sports and hospitality is key.

Your main responsibility is keeping the Rocycle community happy by effectively assisting in running the studio operations and support the other team members. You will add value to the company’s success by taking responsibility over your tasks and be a great example to your colleagues.


Key Responsibilities 

  • First point of contact for riders
  • Able to show leadership skills and provide feedback to other team members
  • Ensuring our hospitality and services are of the highest standard
  • Responsible for health and safety in the studio
  • Ensuring there are never more than 2 team members behind the desk and max 1 team member on break
  • Takes full responsibility of daily and monthly tasks in operations, sales and administration
  • Form relationships with riders and help grow the community
  • Takes full responsibility for studio hygiene standards being met
  • Ensuring classes start on time ( ..h00)
  • Attend quarterly meeting and group trainings
  • Read and use operational procedures (SOP’s)
  • Responsible for fixing headset and other maintenance issues instantly
  • Handle a response rule for all incoming emails (4hrs), calls (instant) and VMs (4hrs)

About the offer

  • Being part of an organization that is about to expand internationally
  • Being part of a team that inspires and helps people progress
  • A happy and healthy work environment
  • Free Rocycle rides
  • Training once every 3 months

Job requirements

Requirements

  • Passionate about people, hospitality/customer service and the Rocycle brand
  • A team player
  • Ability to multitask and combine communication tasks with operational tasks
  • Attention to detail, strong organizational and planning skills
  • Tidy, clean and hygiene focussed
  • Excellent written and verbal communication skills (English)
  • A proactive and creative mind with the ability to suggest improvements
  • Flexible within studio openings hours and be reachable for emergencies
  • Problem solving skills

This position reports directly to the Studio Manager.